Privacy Policy

1. Introduction

Your privacy is important to us. This Privacy Policy explains how TechHost Worldwide INC. (referred to as "we", "us", or "our") collects, uses, shares, and protects your personal information when you use our platform or services ("Service"). By using the Service, you acknowledge that you have read and understood this Privacy Policy. We are committed to processing personal data in accordance with applicable data protection laws and principles.

2. Data Controller and Contact Information

The Data Controller responsible for your personal information is TechHost Worldwide INC. (the organization that determines the purposes and means of processing your data). TechHost Worldwide INC. is registered in Anguilla. If you have any questions or concerns about this Privacy Policy or your data, you can contact us at:

• Address: The Valley, Anguilla, British West Indies.
• Email: support@syntracore.app

You may also reach out to our Data Protection Officer (DPO) at support@syntracore.app for any privacy-related inquiries or requests regarding your personal data.

3. Information We Collect

We collect different types of information from or about you in order to provide and improve our Service. This includes:

Account Information

When you register or use our Service, you may provide personal details such as your name, email address, username, password, and any other information necessary for account creation or profile setup.

Content and Communications

Any information that you submit through our Service, such as profile details, posts, images, or messages to customer support, will be collected and stored by us.

Third-Party Integration Data

If you choose to connect your account with third-party platforms or services (for example, by using a "Sign in with" feature or linking an external account), we will receive certain information from those platforms. This may include your username or user ID on that platform, your profile information (like your name or email on that service), and any other information you consent to provide via the third-party integration. We handle this data according to this Privacy Policy.

Usage Data

We automatically collect information about how you access and use our Service. This may include technical information such as your IP address, browser type, device type, operating system, referring URLs, and timestamps of your visits. We also gather data on your activities within the Service, such as pages or features used, links clicked, and other usage statistics. This Usage Data helps us understand how our Service is performing and how users interact with it.

Cookies and Similar Technologies

We use cookies (small text files stored on your device) and similar technologies only to the extent necessary to operate our Service. For example, we may use an essential cookie to remember your login session or preferences. We do not use any non-essential, analytics, or advertising cookies that track your behavior for marketing purposes. Because we only utilize essential cookies, we do not maintain a separate Cookies Policy at this time. You have the option to disable cookies via your browser settings, but note that core features of the Service may not function properly without them.

Sensitive Personal Data

We do not intentionally collect any sensitive personal information (such as financial information, health data, or information about racial or ethnic origin, political opinions, etc.) unless it is specifically necessary and you have explicitly provided it. We ask that you refrain from submitting any sensitive data through our Service unless it is required for a particular feature (in which case we will obtain your explicit consent where required by law).

4. How We Use Your Information

We use the collected information for the following purposes:

To Provide and Maintain the Service

We process your personal data to create and manage your account, authenticate you when you log in, and deliver the features and services you request. This includes using your information to operate the core functionalities of the platform and to ensure the Service works correctly for you.

To Improve and Customize the Service

Usage Data and feedback help us understand how users interact with our Service. We analyze this information to troubleshoot issues, develop new features, and improve the quality and user experience of our platform. This may include customizing content or layout based on what we learn about your preferences or usage patterns.

Communication and Customer Support

We use contact information (like your email address) to send you important notices or updates about the Service, such as confirmations, technical alerts, security notifications, or administrative messages. If you reach out to us with questions or support requests, we will use your information to respond and help resolve any issues.

Marketing and Newsletters (Optional)

If you have opted in or if it is otherwise permitted, we may use your email or contact information to send you newsletters, promotions, or other marketing communications about our products and services. You can unsubscribe from these marketing emails at any time by using the opt-out link provided in the messages or by contacting us. We will not send you promotional communications without your consent where required by law.

Security and Fraud Prevention

We may use your data (including account information, usage logs, and technical identifiers like IP addresses) to monitor for suspicious or fraudulent activity and to enhance the security of our Service. This includes efforts to prevent abuse, detect violations of our Terms of Service, and protect the rights and safety of our users and our company.

Compliance with Legal Obligations

In certain cases, we need to process and retain your information to comply with laws, regulations, or legal processes. For example, we may use personal data to fulfill tax and accounting requirements, or to respond to lawful requests by public authorities (such as court orders or subpoenas).

Other Legitimate Business Purposes

We may use your information for legitimate business interests such as aggregate analytics (in a way that does not identify you personally), research and development, or planning and forecasting. If we need to use your personal data for a new purpose that is not compatible with the original purpose for which it was collected, we will notify you and, if required, seek your consent or ensure another legal basis applies.

We will not use your personal information for purposes that are unrelated to those described in this policy without notifying you and obtaining your consent when required.

5. Legal Bases for Processing Personal Data

We process your personal data only when we have a valid legal basis to do so. Under applicable data protection laws (such as the EU General Data Protection Regulation), the main legal grounds we rely on include:

Performance of a Contract

We process data that is necessary to provide the Service you have requested. For example, when you create an account and agree to our Terms of Service, we need to use your personal information to fulfill our contractual obligations to you (e.g., providing account access, delivering the features you expect, and maintaining the Service functionality).

Consent

In certain situations, we rely on your consent to process your personal data. For instance, if you subscribe to optional marketing communications or if you connect your account to a third-party service that requires sharing data, we will process the relevant data based on your consent. You have the right to withdraw your consent at any time, which will not affect the lawfulness of processing based on consent before its withdrawal.

Legal Obligation

We process personal data when necessary for compliance with a legal obligation to which we are subject. This could include retaining records for tax compliance, responding to legally binding requests from authorities, or providing information as required by law or regulation.

Legitimate Interests

We may process your information as needed for our legitimate business interests, so long as such processing is proportionate and respects your privacy rights. Examples of our legitimate interests include: improving and personalizing our Service, understanding how the platform is used, securing our IT infrastructure, preventing fraud, and marketing to our existing customer base. When we rely on legitimate interests, we carefully consider and balance any potential impact on your rights. You have the right to object to processing based on our legitimate interests (see Your Rights below).

Note: We will always ensure that we have a lawful basis for processing your personal data. If we need to process your data for a purpose that requires your consent under applicable law, we will obtain your consent before doing so.

6. How We Share Your Information

We treat your personal information with care and confidentiality. We do not sell your personal data to third parties. However, we do share certain information with third parties in the following circumstances:

Service Providers

We may share your data with trusted third-party service providers who perform services on our behalf to support our business and the Service. These providers are bound by contractual obligations to process personal data only under our instructions and to protect it. They include:

• Hosting and Infrastructure: We use third-party hosting services (for example, Amazon Web Services (AWS)) to store and process data securely on cloud servers.
• Analytics Providers: We may share certain limited data with analytics services that help us understand the usage of our Service (e.g., aggregate usage statistics). Any analytics tools we use are configured in compliance with privacy requirements, and we do not share more data than necessary.
• Email and Communication Services: We use email delivery and marketing platforms to send transactional emails (like account verification or password resets) and, if you have subscribed, newsletters or promotional emails. Your email address and necessary contact information may be stored with those providers for the purpose of sending communications.
• Customer Support and CRM: We might utilize customer relationship management tools or support ticketing systems to help manage user inquiries, feedback, or support requests. These platforms will have access to the information you provide in support tickets or communications.
• Security and Fraud Prevention: We may share data with services that assist us in security monitoring, error tracking, backup storage, and fraud detection (for example, services that help identify bot traffic or prevent abuse of the Service). This sharing is done solely to maintain the integrity and safety of our platform.

These third-party service providers will only access and use your information as needed to perform their functions and are not permitted to use it for other purposes. We ensure that all our service providers are subject to appropriate data protection obligations and security measures.

Third-Party Platforms You Connect

If the Service allows you to connect or integrate with third-party platforms at your choice (for example, linking your account with a social media platform or another service), we will share information with that platform as necessary at your direction. For instance, if you choose to import or sync data between our Service and a third-party service, we will exchange the relevant data to facilitate the integration. Likewise, if you use a third-party login (such as signing in via Google or Facebook), some of your data may be shared with that provider for authentication and account linking. We do not control the privacy practices of these third-party platforms, and any information you share with them is governed by their own privacy policies. We recommend reviewing the privacy policy of any platform you connect with our Service.

Legal Compliance and Protection

We may disclose your personal information if we believe in good faith that such action is necessary to: (a) comply with any applicable law, regulation, legal process, or enforceable governmental request; (b) enforce or investigate violations of our Terms of Service or other agreements; (c) detect, prevent, or address fraud, security, or technical issues; or (d) protect the rights, property, and safety of TechHost Worldwide INC., our users, or the public. This means that if authorities lawfully request data from us, or if we must disclose information as part of legal proceedings, we may do so to the extent we are required or permitted by law.

Business Transfers

In the event that TechHost Worldwide INC. undergoes a business transaction such as a merger, acquisition, restructuring, or sale of some or all of its assets, your personal data may be transferred to the new owner or successor organization as part of that transaction. If such a transfer occurs, we will ensure that your personal information remains subject to confidentiality obligations and this Privacy Policy (unless you are notified of changes). We will also notify you (for example, via email or a notice on our website) of any change in ownership or use of your personal information, as well as any choices you may have regarding your personal data as a result of the transfer.

With Your Consent

Apart from the cases listed above, we will not share your personal information with any third party unless we have your explicit consent to do so. For example, if we ever wish to share your data with a partner company for their own marketing purposes, we would only do so if you have given us permission.

Third-Party Links

Our Service might contain links to external sites or services that are not operated by TechHost Worldwide INC. If you click on a third-party link, you will be directed to that third party's site. We are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party sites or services before providing your information to them.

7. Data Storage and International Transfers

We primarily store and process your data using Amazon Web Services (AWS) cloud infrastructure. The data is typically hosted on secure servers provided by AWS. These servers may be located in various countries, including the United States and/or countries in the European Union (for example, in AWS data centers in Europe such as Ireland, or in North America). The exact storage location can depend on the AWS infrastructure and the needs of our Service.

Regardless of where your data is stored, we take steps to ensure that your personal information is protected and handled in accordance with this Privacy Policy and applicable data protection laws:

International Data Transfers

If you are located in a region with data protection laws (such as the European Economic Area or the United Kingdom), please note that your personal information may be transferred to and processed in a country outside of your jurisdiction. Some of these countries might not have the same level of data protection as your home country. In such cases, we will implement appropriate safeguards to protect your information. For example, when we transfer personal data out of the EEA/UK, we may rely on standard contractual clauses approved by the EU Commission or UK authorities, or ensure that the transfer is otherwise permitted under applicable law. These legal mechanisms are designed to ensure that the receiving parties protect your data to the same standard expected in your jurisdiction.

Safeguards

We employ industry-standard safeguards for data storage. AWS, as our hosting provider, maintains rigorous security certifications and compliance (such as ISO 27001 and SOC reports). All data stored with AWS is protected with measures like encryption at rest and in transit, firewall protection, and secure network architecture. We also restrict access to databases and servers to authorized personnel only.

Data Locality Requests

If required by applicable law or if we have the ability based on service offerings, we will honor requests to store data in a specific region. (For example, European user data can be stored on European servers.) If this is relevant to our Service and users, we will make that clear and ensure proper controls are in place.

By using our Service, you understand that your personal information may be transferred to and stored on servers in countries other than your own. However, our practices will at all times continue to be governed by this Privacy Policy and the requirements of applicable law.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, and to the extent required by applicable law. This means:

Duration of Use

We will keep your information while your account is active or as needed to provide you with the Service. For example, as long as you maintain an account with us, we will retain the information associated with your account.

Account Deactivation or Deletion

If you choose to deactivate your account or request deletion of your personal data, we will take steps to remove or anonymize your information. In most cases, account data will be deleted or anonymized within a reasonable period after your request, unless we are required to keep it longer. Some data may be retained in backups or archives that will be deleted periodically, and we will restrict access to any data retained in this way.

Legal and Operational Retention

We may retain certain information for longer periods if necessary for legitimate business interests or legal obligations – for example:

• To comply with record-keeping laws or financial regulations (e.g., retaining transaction records for tax, audit, or accounting purposes).
• To enforce our agreements or protect our legal rights (e.g., retaining information related to any dispute or claim to defend against or pursue legal matters).
• To maintain security and prevent abuse (e.g., keeping server logs or information of users who were banned for misuse, to avoid repeat incidents).

In all cases, when we retain data, we do so in accordance with applicable limitation periods and records retention obligations. Once the retention period expires or the purpose for retention has been fulfilled, we will securely dispose of or anonymize your personal data.

9. Your Rights and Choices

We respect your rights over your personal data. Depending on your jurisdiction and subject to applicable laws, you may have some or all of the following rights regarding your personal information:

Right to Access

You have the right to request confirmation of whether we are processing your personal data, and if so, to obtain a copy of the data we hold about you. We will provide you with a copy of your personal information in a common electronic format, unless you request a different method.

Right to Correction (Rectification)

If any of your personal information that we have is inaccurate or incomplete, you have the right to request that we correct or update it. You can also correct some of this information directly by logging into your account settings (if applicable).

Right to Deletion (Erasure)

You have the right to request that we delete your personal data. This is sometimes called the "right to be forgotten." Upon your request, we will delete or anonymize your information so that it no longer identifies you, except in situations where we are required to keep certain data (for example, to comply with a legal obligation or if the data is needed for resolving disputes or enforcing our agreements). Note that after we delete your data, backup copies may linger for a short period, but we will take steps to ensure deletion from all systems.

Right to Restrict Processing

You can ask us to limit or "pause" the processing of your personal data in certain circumstances. For example, if you contest the accuracy of your data, you can request that we restrict processing until the accuracy is verified. Or if you object to our processing based on legitimate interests, you may request restriction while we consider your request. When processing is restricted, we will still store your information but will not use it for the stated purposes until the restriction is lifted.

Right to Object

You have the right to object to our processing of your personal information when such processing is based on our legitimate interests or for direct marketing purposes. Direct Marketing Opt-Out: If we send you marketing emails or other direct marketing communications, you can object or opt out at any time. The easiest way is by clicking the "Unsubscribe" link in any promotional email, or by contacting us to be removed from our marketing list. If you object to processing based on legitimate interests, we will evaluate your request and will stop or adjust processing unless we have a compelling legitimate ground to continue that respects your rights.

Right to Data Portability

Where applicable, you have the right to obtain your personal data in a structured, commonly used, and machine-readable format, and to have that information transmitted to another service provider (where technically feasible). This right applies to personal data you have provided to us and that we process by automated means based on your consent or in order to fulfill a contract with you.

Right to Withdraw Consent

If we rely on your consent for any specific processing (such as optional marketing communications or linking to a third-party service), you have the right to withdraw that consent at any time. Withdrawing consent will not affect the legality of any processing we conducted prior to your withdrawal. It may, however, mean that we cannot provide certain features or services to you that require that consent (for example, if you withdraw consent to connect a third-party account, we might not be able to maintain the integration).

Right to Complain

If you have concerns or complaints regarding how we handle your personal data, you have the right to lodge a complaint with a data protection authority or privacy regulator in your country or region. We would, however, appreciate the chance to address your concerns first. So please feel free to contact us with any issue, and we will do our best to resolve it.

Exercising Your Rights

You can exercise your rights at any time by contacting us at privacy@syntracore.com. For security purposes, we may ask you to verify your identity before fulfilling certain requests (such as accessing or deleting personal data) to ensure that your information is protected from unauthorized access. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Please note that some rights may not apply universally. For example, certain rights available under European Union data protection law (GDPR) might not directly apply to individuals outside of the EU. However, we strive to honor these rights for all users to the extent possible. There may also be situations where we must retain or refuse to change information even if you request it (for instance, we cannot delete your data while still providing you with an active service, or we might need to keep certain records for legal compliance). If we cannot fulfill a request for a legitimate reason, we will provide you with an explanation.

10. Security Measures

We take the security of your personal data seriously. TechHost Worldwide INC. implements a variety of technical and organizational security measures to protect your information from unauthorized access, loss, misuse, or alteration. These measures include, but are not limited to:

Encryption

Data is transmitted over secured connections (using HTTPS/TLS encryption). Sensitive information stored in our databases or on AWS servers is encrypted at rest whenever feasible. This means your data is encoded to prevent unauthorized reading.

Access Controls

We limit access to personal data only to those employees, contractors, and service providers who need access to perform their job duties. All such personnel are subject to confidentiality obligations and are trained on data protection practices. We also employ access control measures (like password policies, two-factor authentication, and strict user permissions) to prevent unauthorized access to our systems.

Monitoring and Testing

Our systems are regularly monitored for vulnerabilities and potential breaches. We use firewalls, intrusion detection systems, and other monitoring tools to guard against security threats. We also periodically review our information collection, storage, and processing practices to update our physical and digital security measures.

Third-Party Security

When we engage third-party service providers (such as AWS or other cloud and analytics services), we ensure they have robust security practices. We also employ Data Processing Agreements with such providers to mandate protection of your data.

Incident Response

In the event of a data breach or security incident, we have procedures in place to respond promptly. This includes steps to contain the incident, mitigate any harm, and notify affected users and authorities as required by law.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security. You also play a role in keeping your data safe: we encourage you to use a strong, unique password for your account and to log out after using the Service, especially on shared devices. If you suspect any unauthorized access to or misuse of your account, please contact us immediately.

11. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will revise the "Last Updated" date at the top of this policy. If the changes are significant, we will provide a more prominent notice (such as by posting a notice on our website or by emailing you, if appropriate).

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Service after any changes to this Privacy Policy will signify your acceptance of the updated terms, unless your consent is required under applicable law for the change. In cases where we rely on your consent and we make material changes to how we use personal data, we will seek your consent again as needed.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how TechHost Worldwide INC. handles your personal data, please do not hesitate to contact us:

• Email: support@syntracore.app
• Mail: TechHost Worldwide INC., The Valley, Anguilla, British West Indies.

Our Data Protection Officer (DPO) (or privacy team) monitors our data protection compliance. You can reach the DPO at support@syntracore.app as well, or by mail at the address above (please include "Attn: Data Protection Officer" in the address).

We value your privacy and will respond to your inquiries as promptly as possible.