Terms of Use

1. The Platform

1.1 Nature of the Platform.

The Platform is an online environment that provides users with tools, interfaces, analytics, educational content, data visualisations, community features (including chat) and integrations with certain third‑party services, including (where applicable) trading and/or brokerage platforms and other financial market tools (collectively, the "Services").

1.2 Educational and informational only.

The Platform and Services are designed to provide market education, analytics and tooling only. They are not designed or intended to provide any personalised or general financial, investment, trading, legal, tax or other professional advice.

1.3 No execution or brokerage services.

The Platform is not a broker, dealer, investment firm, investment adviser, portfolio manager, or any other kind of regulated financial service provider. We do not:

• execute trades on our own account;
• hold client money or client assets; or
• provide investment, portfolio or risk management services in our own name.

Where the Platform allows you to connect to third‑party trading or brokerage services, any trades or transactions are executed by those third‑party providers, under your separate agreement with them.

1.4 No investment or trading advice.

Without limiting anything else in these Terms or the Disclaimers:

• We do not provide investment, trading or financial advice, recommendations or endorsements.
• Nothing on or via the Platform should be interpreted as an offer, solicitation or recommendation to buy, sell or hold any financial instrument or to adopt any trading or investment strategy.
• Any use of the Platform, including interpreting analytics, data or community content, is entirely at your own risk.

You must not rely on any content, data, tools, features or community discussions on the Platform as a substitute for your own independent financial, legal, tax or other professional advice.

2. Eligibility

2.1 Age and capacity.

You may use the Platform only if:

• you are at least 18 years old, and
• you have the legal capacity to enter into a binding contract with us.

2.2 Restricted and prohibited users.

You may not use the Platform if:

• it is illegal for you to do so under the laws of any country that apply to you;
• you are located in, ordinarily resident in, or accessing the Platform from, any country or territory that is sanctioned or banned by the United Nations, the European Union or the United States of America; or
• you are otherwise subject to any applicable sanctions or export control restrictions that would prohibit you from using the Platform.

By using the Platform, you represent and warrant that you meet the above conditions.

3. Account Registration and Security

3.1 Registration required.

Access to the Platform requires you to register and create an account ("Account"). You must provide accurate and complete information during registration and keep it up to date.

3.2 Minimal information.

At registration we generally require minimal information such as a username and contact details (for example an email address). Additional information, including information related to your location, browser type, device and cookies, and information you may provide when connecting third‑party services, is handled as described in our Privacy Policy.

3.3 Account credentials.

You are responsible for:

• maintaining the confidentiality of your login credentials (including any passwords, API keys or tokens used to connect third‑party services); and
• all activities that occur under your Account, whether or not authorised by you.

You must notify us immediately at support@syntracore.app if you become aware of any unauthorised use of your Account or credentials.

3.4 One account per person.

You must not share your Account with any other person or allow others to use your Account. We may require identity or other verification to confirm Account ownership.

4. Access, Fees and Changes

4.1 Access scope.

The Platform is accessible only to registered users. Some features may be made available only to users who meet certain criteria (for example geographical or other eligibility requirements, or who have connected specific third‑party services).

4.2 Current pricing – free to use.

As of the date of these Terms, we do not charge separate fees for use of the Platform. However, third‑party services you choose to connect may charge their own fees, commissions or other costs, which are solely your responsibility.

4.3 Right to introduce paid features.

We reserve the right to:

• introduce paid features, subscriptions or plans in the future;
• change features included in any free or paid tier; and
• set and vary pricing.

If we introduce fees for your existing use, we will seek to provide reasonable prior notice, and you will have the choice to stop using the Platform before fees apply.

4.4 Changes to the Platform.

We may modify, update, suspend or discontinue any part of the Platform or Services (including any features or integrations) at any time, with or without notice. We are not liable to you for any such changes.

5. Description of Services and Integrations

5.1 Analytics and tools.

The Platform may provide, among other things:

• analytics, dashboards and reporting tools;
• educational and informational market content;
• views and visualisations of data obtained from third‑party services or data sources; and
• community features, including group chat and other interactive communication tools.

5.2 Third‑party integrations.

The Platform may allow you to connect or integrate with one or more third‑party services (for example, trading platforms, brokers, data providers, analytics tools or communication platforms) ("Third‑Party Services").

Depending on the integration, this may include:

• pulling data from Third‑Party Services into the Platform (for example, account balances, positions, orders, or market data); and/or
• pushing data or instructions from the Platform to Third‑Party Services (for example, trade or order instructions, settings or other actions).

5.3 Your responsibility for Third‑Party Services.

• Your use of any Third‑Party Services is governed by your separate agreement with the relevant provider(s).
• We do not control, and are not responsible for, Third‑Party Services, their performance, accuracy, availability, security or any acts or omissions of those providers.
• By connecting a Third‑Party Service to the Platform, you authorise us to access, use, process and transmit data to and from that Third‑Party Service as necessary to provide the relevant features of the Platform.

5.4 Data sharing with Third‑Party Services.

To enable the Platform's features, we may:

• receive data from Third‑Party Services about you, your accounts or your activity; and
• send data from the Platform to those Third‑Party Services, including data or instructions that you initiate via the Platform.

By connecting any Third‑Party Service, you:

• instruct and authorise us to share your data with that Third‑Party Service as necessary for the integration; and
• acknowledge that this sharing is a necessary part of the Platform's functionality.

Details on how we process and protect your data, including in relation to Third‑Party Services, are set out in our Privacy Policy.

6. No Financial, Investment or Trading Advice

6.1 Educational and informational purpose only.

All content, data, analytics, tools, visualisations, user‑generated content and other information available on or via the Platform are provided solely for general informational and educational purposes.

6.2 No recommendation or endorsement.

We do not:

• recommend or endorse any particular financial instrument, security, transaction, strategy, broker, trading platform, Third‑Party Service or other product or service; or
• advise you to enter into or refrain from entering into any particular trade, transaction or investment.

6.3 Independent decision‑making.

You are solely responsible for:

• your own trading, investment and financial decisions;
• determining whether any strategy, instrument or transaction is appropriate for you; and
• obtaining independent professional advice (financial, legal, tax or otherwise) as you consider necessary.

6.4 Separate Disclaimers document.

Additional important risk warnings and disclaimers (including detailed information on trading and investment risks, use of leverage, volatility, liquidity risk, technology risk and other matters) are set out in our separate Disclaimers document available on the Platform. By using the Platform, you confirm that you have read, understood and agreed to be bound by the Disclaimers, as updated from time to time.

7. User Content and Community Features

7.1 User Content.

The Platform may allow you to upload, submit, store, transmit or otherwise make available information, data, text, files, documents (including CSVs and other data files), images, messages, comments, or other material, including via community chat or other interactive features ("User Content").

7.2 Public vs private areas.

• Some parts of the Platform (for example, community chats or public forums) may be public or shared with other users.
• Other parts (for example, certain dashboards, settings, data imports and private notes) may be visible only to you unless you choose to share them.

You are responsible for understanding and selecting the appropriate settings and deciding what you choose to share publicly.

7.3 Ownership of User Content.

As between you and us, you retain ownership of any intellectual property rights you have in your User Content. However, you grant us the licence described below so that we can operate the Platform.

7.4 Licence to us.

By submitting or making available User Content on or via the Platform, you grant us a worldwide, non‑exclusive, royalty‑free, transferable, sublicensable licence to:

• host, store, reproduce, modify, adapt, translate, create derivative works from, publish, display, distribute and otherwise use User Content; and
• use User Content for the purpose of operating, providing, improving, protecting and promoting the Platform and Services, including for analytics, testing and development,

in each case solely to the extent permitted by applicable law and our Privacy Policy.

7.5 Community chat.

Where the Platform includes community chat or similar features:

• you understand that messages may be visible to other users and may be retained as part of the chat history;
• you must not use the chat to harass, abuse, threaten or defame others or to promote scams, misleading schemes or unauthorised financial promotions;
• any opinions or statements expressed by users (including any market views or trading ideas) are those of the individual users and not of the Company, and we do not endorse or verify such content.

7.6 Responsibility for User Content.

You are solely responsible for your User Content and for ensuring that it:

• is accurate, lawful and not misleading;
• does not infringe any third‑party rights (including intellectual property, privacy or confidentiality rights); and
• complies with these Terms and all applicable laws.

We are not responsible for, and do not endorse, any User Content.

7.7 Monitoring and removal.

We are not obliged to monitor User Content but may do so at our discretion. We may remove, edit or disable access to any User Content at any time without notice if we consider it:

• to be in breach of these Terms or any applicable law;
• to pose any risk to the Platform, other users or third parties; or
• to be otherwise objectionable in our sole discretion.

8. Acceptable Use

8.1 You must not:

• use the Platform for any unlawful, fraudulent or harmful purpose;
• use the Platform in a way that could damage, interfere with, impair or disrupt the integrity or performance of the Platform, our systems or those of any third party;
• attempt to gain unauthorised access to any part of the Platform, other user accounts or any related systems;
• reverse engineer, decompile, disassemble or attempt to derive the source code of any software used to provide the Platform (except where permitted by applicable law);
• circumvent or attempt to circumvent any security or access control measures;
• use any automated means (such as bots, scrapers or crawlers) to access or use the Platform, except as explicitly permitted by us;
• use the Platform to transmit spam, unauthorised advertising or promotional material;
• upload or transmit any malware, viruses or other malicious code;
• use the Platform to provide services to third parties in a manner that competes with us, or to build a competing product or service; or
• use the Platform in any way that infringes or violates the rights of any other person or entity.

8.2 Financial promotions and advice.

You must not, via the Platform (including community chat):

• provide unauthorised investment advice or financial promotions;
• misrepresent your qualifications or experience; or
• otherwise engage in conduct that would require authorisation or registration under applicable financial services laws unless you are duly authorised and act in compliance with such laws.

9. Intellectual Property in the Platform

9.1 Our rights.

The Platform and all related content and materials (including text, graphics, logos, icons, images, audio, video, software, databases, design, "look and feel", and any underlying technology) are owned by us or our licensors and are protected by intellectual property and other laws.

9.2 Licence to you.

Subject to your compliance with these Terms, we grant you a limited, non‑exclusive, non‑transferable, revocable licence to access and use the Platform for your own internal, personal or business use.

9.3 Restrictions.

You must not:

• copy, reproduce, modify, distribute, transmit, display, perform, publish, license, create derivative works from, or use any part of the Platform except as expressly permitted in these Terms;
• remove, obscure or alter any copyright, trademark or other proprietary notices; or
• use any of our trade names, trademarks, logos or other brand features without our prior written consent.

9.4 Feedback.

If you send us any feedback, comments or suggestions regarding the Platform ("Feedback"), you acknowledge that we may use such Feedback for any purpose, without restriction and without compensation to you.

10. Privacy, Data Protection and Cookies

10.1 Privacy Policy.

Our collection, use, storage and sharing of your personal data is governed by our Privacy Policy, which forms part of these Terms. By using the Platform, you acknowledge that you have read and understood the Privacy Policy.

10.2 Data from Third‑Party Services.

When you connect a Third‑Party Service, we may collect and process data from that service as necessary to provide the Platform's features, in accordance with these Terms and our Privacy Policy.

10.3 Cookies and similar technologies.

We may use cookies and similar technologies to operate and improve the Platform, analyse usage and provide a better user experience, as described in our Privacy Policy or any cookie-related documentation made available on the Platform.

11. Service Availability, Maintenance and Beta Features

11.1 No guarantee of availability.

We will use reasonable efforts to keep the Platform available but do not guarantee uninterrupted or error‑free operation. The Platform may be unavailable from time to time due to maintenance, technical issues, or circumstances beyond our control.

11.2 Beta, experimental or preview features.

We may label certain features as "beta", "preview", "experimental" or similar. Such features may be incomplete or subject to change and may not be as reliable or available as other features. You use any such features at your own risk.

12. Fees and Payments (Future Changes)

12.1 Introduction of paid Services.

We may, in the future, introduce paid versions or features of the Platform. If we do so, the following will apply:

• we will notify you of the applicable fees and any other significant changes;
• you will have the option not to use those paid features; and
• any fees will be subject to additional terms or payment conditions that will be made available to you at the time.

12.2 Third‑Party fees.

You are solely responsible for all fees, charges and taxes imposed by Third‑Party Services or other providers you use in conjunction with the Platform.

13. Summary Disclaimers

(For the avoidance of doubt, this section is a general summary only. The full and detailed risk disclosures are contained in the separate Disclaimers document.)

13.1 "As is" and "as available".

The Platform and all content and Services are provided on an "as is" and "as available" basis, without any warranties or representations of any kind, express or implied.

13.2 No warranties.

To the maximum extent permitted by law, we disclaim all warranties and conditions, whether express, implied or statutory, including without limitation warranties of merchantability, fitness for a particular purpose, accuracy, completeness, non‑infringement and any warranties arising out of course of dealing or usage of trade.

13.3 Data accuracy and timeliness.

We do not guarantee the accuracy, completeness, reliability, timeliness or availability of:

• any data or content displayed on the Platform, whether originating from us, Third‑Party Services or other users; or
• any analytics, insights, indicators or outputs generated by the Platform or by integrations.

Data may be delayed, incorrect, incomplete or subject to errors.

13.4 No guarantee of results.

We do not guarantee that use of the Platform will result in any particular outcome, performance, profit, loss profile or other result of any kind.

14. Limitation of Liability

14.1 Non‑excludable liabilities.

Nothing in these Terms excludes or limits our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation; or
• any other liability that cannot be excluded or limited under applicable law.

14.2 Exclusion of certain losses.

To the maximum extent permitted by law, we will not be liable to you for any:

• loss of profit, revenue, business, contracts or opportunities;
• loss or corruption of data;
• loss of anticipated savings;
• loss of goodwill or reputation; or
• indirect, consequential, incidental, special, exemplary or punitive damages,

arising out of or in connection with these Terms or your use of (or inability to use) the Platform, whether based on contract, tort (including negligence), breach of statutory duty or otherwise, even if we have been advised of the possibility of such damages.

14.3 Aggregate cap.

To the maximum extent permitted by law, our total aggregate liability to you (whether in contract, tort (including negligence), breach of statutory duty or otherwise) arising out of or in connection with these Terms or your use of the Platform shall not exceed USD 100 (one hundred US dollars).

This limitation applies in aggregate to all claims by you, and is independent of the number of actions or claims and regardless of the nature of the claim or the theory of liability.

14.4 Third‑Party Services and User Content.

Without limiting the above, we are not liable for:

• any act, omission, default or failure of any Third‑Party Service;
• any loss or damage arising from your use of or reliance on any Third‑Party Service or third‑party data; or
• any loss or damage arising from or relating to User Content (including community chat content) of any user.

15. Indemnity

15.1 Your indemnity to us.

You agree to indemnify, defend and hold harmless the Company and its officers, directors, employees, contractors and agents from and against any and all claims, demands, actions, proceedings, liabilities, losses, damages, costs and expenses (including reasonable legal fees) arising out of or relating to:

• your use of the Platform;
• your breach of these Terms or of any applicable law;
• your User Content; or
• your use of, or relationships with, any Third‑Party Services.

We reserve the right to assume the exclusive defence and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defence.

16. Termination and Suspension

16.1 Your right to terminate.

You may terminate these Terms at any time by closing your Account and ceasing all use of the Platform. You may be able to do this through the Platform's settings or by contacting us at support@syntracore.app.

16.2 Our right to suspend or terminate.

We may suspend or terminate your Account or access to the Platform at any time, with or without notice, if:

• we reasonably believe that you have breached these Terms or any applicable law;
• we are required to do so by law or by a regulator;
• we cease providing the Platform; or
• for any other reason in our reasonable discretion.

16.3 Effect of termination.

Upon termination:

• your right to access and use the Platform will cease;
• we may deactivate or delete your Account; and
• certain provisions of these Terms, including those relating to intellectual property, disclaimers, limitations of liability, indemnities and dispute resolution, will continue in effect.

16.4 Data deletion and retention.

You may request deletion of your data at any time via the Platform (where available) or by contacting us. We will delete or anonymise your personal data in accordance with applicable law and our Privacy Policy. However, we may retain certain data:

• where required by law, regulation or legitimate business purposes; and/or
• in accordance with our internal data retention policies (for example, to comply with accounting or legal obligations, or to enforce these Terms).

17. International Use, Sanctions and Export Controls

17.1 Compliance with laws.

You are responsible for ensuring that your use of the Platform complies with all laws and regulations that apply to you, including those relating to financial services, data protection, export control and sanctions.

17.2 Sanctions and banned countries.

You represent and warrant that you are not:

• located in, resident in, or accessing the Platform from any country or territory in which providing or using the Platform is illegal; or
• subject to sanctions or listed on any sanctions list issued by the United Nations, the European Union, the United States of America or any other relevant authority.

If this changes, you must stop using the Platform immediately.

18. Governing Law and Dispute Resolution (LCIA Arbitration)

18.1 Governing law.

These Terms and any dispute or claim arising out of or in connection with them (including non‑contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

18.2 Mandatory arbitration – LCIA.

Any dispute, controversy or claim arising out of or relating to these Terms, the Platform or the Services (including any question regarding their existence, validity or termination) shall be finally resolved by arbitration administered by the London Court of International Arbitration (LCIA) in accordance with the LCIA Rules, which are deemed to be incorporated by reference into this clause.

18.3 Seat and language.

The:

• seat (legal place) of arbitration shall be London, England;
• tribunal shall consist of a sole arbitrator, appointed by the LCIA; and
• language of the arbitration shall be English.

18.4 Individual basis only – no class or representative proceedings.

To the fullest extent permitted by applicable law:

• you and we agree that any arbitration or other proceedings shall be conducted solely on an individual basis, and not as a class, collective, representative or mass action; and
• you and we waive any right to participate as a plaintiff or class member in any purported class, collective or representative proceeding.

18.5 Waiver of jury trial (where applicable).

To the extent permitted by applicable law, you and we agree to waive any right to a trial by jury (where such a right might otherwise exist) in any court proceedings relating to these Terms.

18.6 Court proceedings for interim relief.

Nothing in this section prevents either party from seeking interim, conservatory or injunctive relief in any court of competent jurisdiction, including in support of the arbitration.

18.7 Consumer rights.

If you are a consumer and the law of the country where you habitually reside gives you the right to bring or defend claims in the courts of that country, this section shall not limit those rights to the extent they cannot be excluded by agreement.

19. Changes to These Terms

19.1 Right to modify.

We may update or modify these Terms from time to time. If we make material changes, we will seek to notify you (for example, by posting an updated version of these Terms on the Platform and updating the "Last updated" date, and/or by email).

19.2 Continued use.

Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Platform and close your Account.

20. Miscellaneous

20.1 Entire agreement.

These Terms, together with the Privacy Policy and the Disclaimers, constitute the entire agreement between you and us in relation to the Platform and supersede any prior agreements, representations or understandings, whether written or oral.

20.2 Assignment.

You may not assign, transfer or delegate any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms, in whole or in part, without your consent.

20.3 Third‑party rights.

Except as expressly stated otherwise, these Terms do not create any rights enforceable by any person who is not a party to them.

20.4 Severability.

If any provision of these Terms is found to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.

20.5 No waiver.

No failure or delay by us in exercising any right or remedy under these Terms shall operate as a waiver of that or any other right or remedy.

20.6 Notices.

We may provide notices to you via the Platform, by email to the address associated with your Account, or by any other reasonable means. You may contact us in relation to the Platform or these Terms at:

Email: support@syntracore.app